Q: Are you trading company or factory ?
A: We are factory
Q: What about the lead time?
A:5-7 days for samples, 12-14 days for mass cargo, also can help you if you are urgent.
Q: What's your payment terms?
A: Pay all before producing or 50% deposit and 50% before shipment.
Q: Do you provide samples?
A: Yes, we are free provide samples.
Q. Do you have any MOQ limit for order?
A: 300pcs normally
Q. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, fedex or TNT. It usually takes 3-5 days to arrive. airline and sea shipping also optional.
Q. How to proceed an order?
A: First, you send us your own logo if you want custom designs
2nd, our design team will create the mockup design for you review and get your appoval
3rd, you arrange the payment for sample or mass production
4th, we arrange the production
5th, sample or mass production photo will be sent to you
6th, ship your order by fedex or DHL and tracking number sent you .
7th, you get the order and feedback to us
8th, reorder if have
Q. Is it OK to print my logo on?
A: Yes.
Q: Do you offer guarantee?
A: Yes, keep the mold for your design as long as 3 years.
Q: How to deal with the faulty?
A: your feedback to me, and I will feedback to our production team. If it is factory quality, we will re do the order for you.